FAQ

Choosing a care home is a big decision, so we have answered the questions families ask us most often. If your question is not covered here, please contact us or call 01255 428301.

What services and amenities does our care home offer?

We provide personalised care plans, daily meals, housekeeping and engaging activities. In addition, residents can enjoy our communal spaces, an activities room and more. Read more about our residential and respite care.

How do you make sure there are enough staff for personalised care?

We keep a high staff-to-resident ratio, so we can provide one-to-one care when needed. Also, our trained team is available around the clock to meet residents’ needs promptly.

Can residents bring personal belongings and furniture?

Yes. We encourage residents to bring personal belongings and furniture, so their room feels like home.

What does the care home cost each month, and what is included?

Monthly costs vary depending on care needs and the type of room. Fees cover accommodation, meals, basic care services and some activities. On request, we will give you a detailed breakdown.

How do you handle medical emergencies?

Our trained staff respond immediately to medical emergencies. First, they contact the emergency services. Then they report to management and let family members know promptly.

Are there organised activities and social events?

Yes. We offer a variety of activities and social events, which keep residents engaged and support their wellbeing.

What security measures does the care home have?

The care home has alarmed entrances, CCTV and trained staff. Together, these help keep residents safe and comfortable.

How often can families visit the care home?

We encourage family visits, and there are no strict restrictions. However, we work with families to arrange visits that respect the wellbeing of all residents.

How do you assess and meet each resident’s care needs?

Before admission, we carry out a thorough assessment. After that, we update care plans regularly as needs change. Our team also stays in close contact with residents and their families.

Are there any additional fees or hidden costs?

We are open about all the costs of care. If any additional fees apply, we explain them clearly, so families fully understand what they are paying for.

Who inspects the care home?

The Care Quality Commission (CQC) inspects Chrislyn House, and we are rated Good. You can read our latest CQC inspection report on the CQC website.